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Request details

Webpage content or design updates

All external communications, marketing content and collateral must follow the ECMAP approval process. You must Include a link to the relevant ECMAP approval or a valid justification for exemption.

Please allow 3-5 working days from when all assets have been provided for your request to be completed.

Asset requirements

Please follow these guidelines when uploading the following asset types:

Copy decks: please upload a clean, static copy deck into the ticket. For large page updates and new page builds include SEO title, keywords and description. Download our copy-deck template.

Images: see our image assets guidelines and ensure they're web-ready before uploading.

PDF files for the website:

  • Must be below 3-5MB in size
  • Filename must be all in lower case, no spaces or underscores, without document versions, dates or irrelevant information. E.g. mst-name-of-document.pdf
  • Existing document updates must have the current filename unchanged
  • Document properties such as title, author and subject must be completed.

See our Forms & documents upload and management process.

    New webpage build

    All external communications, marketing content and collateral must follow the ECMAP approval process. You must Include a link to the relevant ECMAP approval or a valid justification for exemption.

    Please allow 5-10 working days from when all assets have been provided for your request to be completed.

    Select the format that best suits the purpose of this page. Refer to our page type template and component library to help guide your content.

    Asset requirements

    Please follow these guidelines when uploading the following asset types:

    Copy decks: please upload a clean, static copy deck into the ticket. For large page updates and new page builds include SEO title, keywords and description. Download our copy-deck template.

    Images: see our image assets guidelines and ensure they're web-ready before uploading.

    PDF files for the website:

    • Must be below 3-5MB in size
    • Filename must be all in lower case, no spaces or underscores, without document versions, dates or irrelevant information. E.g. mst-name-of-document.pdf
    • Existing document updates must have the current filename unchanged
    • Document properties such as title, author and subject must be completed.

    See our Forms & documents upload and management process.

      Publish or update documents

      All external communications, marketing content and collateral must follow the ECMAP approval process. You must Include a link to the relevant ECMAP approval or a valid justification for exemption.

      Please allow 3-10 working days (depending on complexity) from when all assets have been provided for your request to be completed.

      Requirements for PDF files

      Please follow these guidelines when when requesting to upload or update PDF documents for our website. Not following the requirements below will result in extended delays.

      • File size must be below 3-5MB
      • For document updates, you must provide exiting URL(s) for the filename and location to remain unchanged, or specify if an older version is to be archived
      • For new document uploads, the filename must be all in lowercase, no spaces or underscores, without document versions, dates or irrelevant information. E.g. mst-name-of-document.pdf
      • Document properties such as title, author and subject must be completed.

      See our Forms & documents upload and management process.

        Member portal / app updates

        All external communications, marketing content and collateral must follow the ECMAP approval process. You must Include a link to the relevant ECMAP approval or a valid justification for exemption.

        Please allow 3-5 working days (depending on complexity) from when all assets have been provided for your request to be completed.

        For Investments cards updates, you can download the update an investment options Investment card template and attach it to this request.

        Asset requirements

        Please follow these guidelines when uploading the following asset types:

        Copy decks: please upload a clean, static copy deck into the ticket. For large page updates and new page builds include SEO title, keywords and description. Download our copy-deck template.

        Images: see our image assets guidelines and ensure they're web-ready before uploading.

        PDF files for the website:

        • Must be below 3-5MB in size
        • Filename must be all in lower case, no spaces or underscores, without document versions, dates or irrelevant information. E.g. mst-name-of-document.pdf
        • Existing document updates must have the current filename unchanged
        • Document properties such as title, author and subject must be completed.

        See our Forms & documents upload and management process.

          Website Analytics and reporting

          Please allow 3-5 working days (depending on complexity) for your data analytics request to be completed.

          Need to create a UTM? You can find out more on our SharePoint page.

          If you have specific metrics you’d like included, please check these as appropriate. Otherwise, if you’ve supplied details in your objective/goal, feel free to skip this step.

          Please select the format you require the report to be presented in. For a PPTX, this takes additional time to produce. Usually if your report will go to the leadership team, a PPTX is suggested.

          Asset requirements

          Please follow these guidelines when uploading the following asset types:

          Copy decks: please upload a clean, static copy deck into the ticket. For large page updates and new page builds include SEO title, keywords and description. Download our copy-deck template.

          Images: see our image assets guidelines and ensure they're web-ready before uploading.

          PDF files for the website:

          • Must be below 3-5MB in size
          • Filename must be all in lower case, no spaces or underscores, without document versions, dates or irrelevant information. E.g. mst-name-of-document.pdf
          • Existing document updates must have the current filename unchanged
          • Document properties such as title, author and subject must be completed.

          See our Forms & documents upload and management process.

            Other Digital project / request

            All external communications, marketing content and collateral must follow the ECMAP approval process. You must Include a link to the relevant ECMAP approval or a valid justification for exemption.

            SLA and priority are subject to complexity, priority and the team's capacity.

            Asset requirements

            Please follow these guidelines when uploading the following asset types:

            Copy decks: please upload a clean, static copy deck into the ticket. For large page updates and new page builds include SEO title, keywords and description. Download our copy-deck template.

            Images: see our image assets guidelines and ensure they're web-ready before uploading.

            PDF files for the website:

            • Must be below 3-5MB in size
            • Filename must be all in lower case, no spaces or underscores, without document versions, dates or irrelevant information. E.g. mst-name-of-document.pdf
            • Existing document updates must have the current filename unchanged
            • Document properties such as title, author and subject must be completed.

            See our Forms & documents upload and management process.

              Before you submit this form

              All digital requests are managed in Jira, enabling us to effectively track changes and ensure compliance with our governance and risk controls.

              If you don't have access to Jira, please request access using ths form.

              For questions or enquiries, please email: MSTMarketingDigital@mercer.com.

              By submitting this form, you acknowledge that your request will be fully approved in accordance with our ECMAP (or DD) process prior to requesting publication. If you have any doubts or questions related to ECMAP please contact ECMAPsupport@mercer.com before submitting this form.